Privacy Policy

Effective Date: 2 April 2026

At Soham Express, we value your privacy and are committed to protecting your personal data in compliance with the UK GDPR and the Data Protection Act 2018.

1. Information We Collect

• Personal details: Name, address, email, and phone number.
• Payment details: Securely processed via third-party providers.
• Order history and delivery preferences.
• Website usage data through cookies and analytics.

2. How We Use Your Information

• To process and deliver your orders.
• To provide customer support.
• To send order updates and promotional offers (if opted-in).
• To improve our website and services.
• To comply with legal obligations.

3. Sharing Your Information

• We do not sell your personal data.
• We may share data with delivery partners for fulfilment.
• Payment processors for secure transactions.
• Legal authorities when required by law.

4. Cookies

• We use cookies to enhance your browsing experience.
• You can disable cookies in your browser settings.
• Some features may not function properly if cookies are disabled.

5. Your Rights

• Access, update, or delete your personal data.
• Withdraw consent for marketing communications.
• Object to data processing or request portability.
• Lodge complaints with the Information Commissioner’s Office (ICO).